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posted on: Wed, 8th May 2019

Tributes flood in following the Sudden death of Louise O’Dwyer

Sudden death of Louise O’Dwyer MBA BSc(Hons) VTS(Anaesthesia/Analgesia & ECC) DipAVN (Medical & Surgical) RVN, Clinical Support Manager announced. Colleagues “devastated” at the death of highly respected emergency and critical care veterinary nurse. Article published by vet times David Woodmansey May 07, 2019 The veterinary world is mourning the sudden death of one ...
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posted on: Fri, 22nd Mar 2019

Dr. Ann J. Ascher, DVM Owner Clover Hill Animal Hospital.NJ Talks about the benifits of the training

"This program was priceless, packed full of great ideas, thought provoking material  and full of information to help the entire team become better professionals, and more importantly, more compassionate human beings! Learning how to become better listeners and more empathetic to people's individual circumstances and learning ways to ease what is for some one of the most difficult decisions, ...
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posted on: Thu, 21st Mar 2019

NAVC President - Cheryl Good DVM reviews the Compassion Understood training program

  ''Our team at Dearborn Family Pet Care has completed our specialist training with Compassion Understood to become accredited in end of life and pet loss support for our clients and patients.  This training helped us to better understand what our clients go through during this difficult time and gave us a tremendous amount of information and materials to help our clients and our patient...
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posted on: Mon, 28th Jan 2019

Why Pet Parents need support from their Veterinary team - Don't be afraid to ask

During our research, conducted with over 1000 pet owners on pet loss, we consistently received the same feedback: the need for more information. However, it was also clear that pet owners often did not feel comfortable asking for this information, which made it difficult for the veterinary teams to realize that they wanted this help. Our veterinary professional research also revealed that veterina...
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posted on: Mon, 10th Dec 2018

Christmas opening hours - being helpful

  Christmas opening hours - being helpful The Christmas Rota often includes days that are open for emergencies only. And there might be some early finishes to factor in as well. Make sure that you prepare your clients well in advance for these. Owners of elderly or sick pets will particularly appreciate having this information. Think about the other services that your clients might need over ...
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posted on: Mon, 3rd Dec 2018

Its not just about the Euthanasia consultation. is it?

Supporting your Clients on their most emotional journey. Its not just about the Euthanasia consultation. It is so important for all concerned that we understand that reality of pet loss and while we understand that the euthanasia consultation is so important to get right, we need to be engaging with pet parents on the touch points along the way. When do they start to think about the impending loss...
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posted on: Wed, 14th Nov 2018

Seasons Greetings Brings Christmas Endings

Seasons Greetings Brings Christmas Endings Why do we get this surge in requests for euthanasia around this time? Maybe it is because it is a time of year for family to gather and think about new beginnings; maybe the elderly pet, who may have been slowly ageing, pretty much unnoticed, becomes more of a focus when the practicalities of Christmas - with an incontinent pet, who can no longer move qui...
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posted on: Tue, 2nd Oct 2018

'There's a Euthanasia at 6pm'. So, what? Just another consult, isn't it?

  'There's a Eutahnasia at 6pm'. So, what?? Just another consult, isn't it?? Written by Craig Heather RVN, Head Veterinary Nurse, Crossroads Veterinary Centre. I've been vet nursing for more years than I care to remember and I'm afraid to say that, yes, a 'Euthanasia' had become 'routine'. OK, so the 'care' was there but that in itself had become 'routine', auto-pilot switched on!! ...
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posted on: Thu, 16th Aug 2018

Why Pet Parents need support from their Veterinary team.

During our research, conducted with over 500 pet owners on pet loss, we consistently received the same feedback: the need for more information. However, it was also clear that pet owners often did not feel comfortable asking for this information, which made it difficult for the veterinary teams to realize that they wanted this help. Our veterinary professional research also revealed that veterinar...
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posted on: Fri, 8th Jun 2018

Working as a team

 We’ve talked about client attrition before in our newsletters. Both our research and that of other sources, show that a veterinary business will lose a percentage of their clients following the death of their pet (around 19%). We often tell ourselves that this is because they didn’t get another pet. Or that there an association with our building, bringing back painful memories.&n...
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posted on: Fri, 25th May 2018

Holiday’s opening hours - being helpful

Holiday’s opening hours - being helpful Holiday Rota’s often includes days that are open for emergencies only. And there might be some early finishes to factor in as well. Make sure that you prepare your clients well in advance for these. Owners of elderly or sick pets will particularly appreciate having this information. Think about the other services that your clients might need duri...
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posted on: Fri, 25th May 2018

Helping with the paradigm shift..

I feel as if a very big ball has started to roll and we are in a time of change for the profession that we’ll look back on as being pivotal. The focus on mental health and resilience by the RCVS and BVA with the Mind Matters Initiative, the Thriving in Practice and well-being programmes being rolled out last year through the XLVets Group, the SPVS-MMI Wellbeing Awards which have just ta...
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